Customer Service Representative

Titan Professional Resources

Customer Service Representative Oklahoma City, OK

Titan Professional Resources is looking for a Customer Service Representative to join a great company here in the OKC area! If you are self-motivated, confident, energetic, and creative this position could be a fit for you! Apply today!

Customer Service Representative Duties and Responsibilities:

  • Communicate with customers to ensure requirements are met.
  • Assist the customers with selecting parts, suggesting related parts, offering specials, and ensuring that the customer is exposed to full product line.
  • Follow up with customer purchases and record customer feedback.
  • Answering phone calls, providing price quotes and other information
  • Handling parts payment collection at point of sale and making sure all parts are billed correctly.
  • Maintaining ordering, tracking, metrics, and adjusted documents
  • Creating shipping documents and following shipment procedures
  • Processing and supporting group company sales orders.
  • Research and work in several databases and software programs to document, organize, track, update inventory and process sales orders.

Customer Service Representative Skills and Requirements:

  • Preferred knowledge of the heavy-duty truck industry, parts, and salvage industry
  • Ability and flexibility to work with and respond quickly to requirements.
  • Ability to operate under pressure and meet deadlines.
  • Ability to be a team leader and work in a teamwork environment.
  • Strong PC skills: Windows Applications and Microsoft Office applications
  • 2-3 years of experience in customer service and order fulfilment
  • Mechanical aptitude and understanding of industry equipment.

Tagged as: Customer Service Representative