Customer Service

Call Center Customer Support

Temp to Perm

Titan Professional Resources

Call Center Customer Support Oklahoma City, OK

Titan Professional Resources is hiring a Call Center Customer Support Representative for a great company in the OKC area! If you have excellent communication skills and the ability to multitask, this is a great opportunity! Previous experience in the hospitality industry is a plus! Apply today!!

Call Center Customer Support Responsibilities:
  • Handle inbound billing inquiries from customers via the following channels: Inbound calls, Emails, Voicemails
  • Multitask among multiple PC and web-based applications
  • Responding to emails
  • Taking incoming calls in a call center environment
  • Researching and resolving billing inquiries
  • Provide professional, courteous, and efficient service in response to guest requests
  • Research and identify billing issues using multiple computer databases and resources
  • Track and follow up on all guest requests/inquiries using request management systems
  • Maintain customer database, update data, make required/necessary changes
  • Meet productivity goals
  • Other duties as may be assigned by supervisors
Call Center Customer Support Requirements:
  • High School Diploma or Equivalent
  • 1-3 years of experience in a customer service (preferred)
  • Strong written and verbal communication skills
  • Strong data entry skills
  • Knowledge about finance and accounting practices and procedures a plus
  • Friendly communicator and genuine hospitality
  • Ability to learn quickly and stay focused on tasks
  • Ability to navigate multiple computer systems while providing excellent customer service


Tagged as: Call Center Customer Support