Titan Professional Resources
Help Desk Technician Oklahoma City, OK
Titan Professional Resources is looking for a Help Desk Technician to join an exciting company here in the OKC area! If you possess a passion for providing quality customer service, have strong communication skills, and knowledge of technician hardware and software issues, this could be the position for you! Apply today!
Help Desk Technician Duties and Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance via phone and e-mail.
- Diagnose, research, and resolve tier 1 technical hardware and software issues.
- Provide accurate information on IT products and services.
- Identify and escalate situations requiring urgent attention.
- Maintain the highest possible level of customer service.
- Work with vendors and internal stakeholders to ensure accurate, effective training content.
Help Desk Technician Skills and Qualifications:
- Associate’s degree or 1 years of helpdesk work experience, required.
- Strong customer support skills
- Excellent written and verbal communication skills
- Ability to diagnose and resolve basic technical issues.
- Demonstrates eagerness to learn and flexibility with the ability to multi-task.
- Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.