Customer Service

Customer Service Representative

Temp to Perm

Titan Professional Resources

Customer Service Representative Oklahoma City, OK

Titan Professional Resources is looking for a Customer Service Representative to join an impressive company here in the OKC area! If you have customer service experience, knowledge of computer operations, and are looking for a well established company this could be the position for you! Apply today!

Customer Service Representative Duties and Responsibilities:

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Provide quality service and support in a variety of areas including, but not limited to, billing, activations, and system troubleshooting.
  • Maintain customer records by updating account information.
  • Resolve customer complaints via phone, email, or mail.
  • Keep records of customer interactions.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Utilize computer technology to handle high call volumes.
  • Create and sustain a positive team environment displaying high levels of motivation and excellent teamwork.

Customer Service Representative Skills and Abilities:

  • Must have a good comprehension of telephone etiquette and office protocol.
  • Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts.
  • Effective time management.
  • Troubleshooting abilities.
  • Professional and effective oral and written communication skills.
  • Ability to add, subtract, multiply, and divide using whole numbers and decimals.
  • Must have knowledge of Computer Operations, including web-based portals, typing, 10-Key, phone operation.
  • Telecommunications knowledge preferred with one year of business office work experience, i.e., clerk, administrative assistant, accounting, or computer entry work environment.

Tagged as: Customer Service Representative