Customer Service

Customer Service Representative

Temp to Perm

Titan Professional Resources

Customer Service Representative Oklahoma City, OK

If you are looking for a Customer Service Representative position, apply today! This company has an impressive plan for their company growth as well as their employee’s growth. They also have over 80 years of experience in their industry and work within many states in the US. Apply today if you are interested in working for this great company!

Customer Service Representative Responsibilities:

  • Provide quality service and support to customers by professionally handle incoming request, resolving issues, and educating customer where applicable
  • Maintain customer records by updating account information
  • Build sustainable relationships and trust with customer through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Assist with placement of orders, refunds, or exchanges
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Utilize computer technology to handle high call volumes
  • Create and sustain a positive team environment displaying high levels of motivations and excellent teamwork

Customer Service Representative Requirements:

  • Must be able to learn all aspects of the job by on-the-job training, attending seminars/ vocational schools or classes, reading instruction manual, etc., for the position
  • Must have a good comprehension of telephone etiquette and office protocol
  • Ability to define problem(s), define seriousness of problem(s), collect data, and establish facts
  • Maintain positive attitude towards co-workers and customers
  • Troubleshooting abilities
  • Professional and effective oral and written communication skills
  • Must have knowledge of Computer Operations, including web-based portals, typing, 10-Key, phone operation
  • Telecommunications knowledge preferred with one year of business office work experience, i.e., clerk, administrative assistant, accounting, or computer entry work environment

Tagged as: Customer Service Representative