Customer Service Representative

Titan Professional Resources

Customer Service Representative Oklahoma City, OK

Are you a Customer Service professional looking for a new career opportunity? Titan Professional Resources currently had a Customer Service Representative position for a great company here in the OKC area. If this is something you would be interested in, apply with us today!

Customer Service Representative Duties and Responsibilities:

  • Assisting customers and agents in the handling of individual and Group Life Insurance inquiries via the phone or email.
  • Issuing and posting receipts and invoices.
  • Updating accounts with payment issues and processing changes to policies.
  • Talking to customers while simultaneously navigating the computer system.
  • Manage and identify inconsistencies in payment dates and ensure all clients remain informed on outstanding debts and deadlines.
  • Processing, maintaining, and following up on documents received through the system.
  • Providing solutions to any relative problems of internal and external clients.
  • Attend paid training and continue to build personal skill sets by participating in internal and external training.
  • Participates in cross-training to act as a backup for other Life Operations areas as necessary.

Customer Service Representative Skills and Requirements:

  • Basic computer skills, including maneuvering within multiple software programs and screens at one time.
  • Basic computer knowledge (including MS Office) and data entry skills.
  • Strong problem solving and time management skills with the ability to make independent decisions.
  • Effectively prioritize and execute tasks to meet performance standards.
  • Demonstrate a strong attention to detail.
  • Easily adapt to frequent change and process new information quickly.
  • 1-3 years of office-related experience, as well as previous customer service experience is preferred, but not required.

Tagged as: Customer Service Representative