Service Desk Specialist

Temp to Perm

Titan Professional Resources

Service Desk Specialist Oklahoma City, OK

Titan Professional Resources is looking for a talented Service Desk Analyst to join an exciting organization here in the OKC area! The Service Desk personnel will be responsible for the delivery of in person walk-up support, device support, and phone-based end user support services to the company. If you have exceptional customer service and end user support this could be the position for you! Apply today! 

 Service Desk Responsibilities:

  • Maintains technology infrastructure through resolving technology problems, deploying operating systems and applications, and managing effective group policies
  • Analyzes, categorizes, and prioritizes help desk requests to ensure smooth day-to-day operations
  • Performs server management and updates of operating systems and applications
  • Manages Active Directory and Group Policy maintenance
  • Assists with the day-to-day operation of equipment
  • Consults and instructs users on computer hardware, software, and audiovisual equipment
  • Researches, evaluates, and makes recommendations for purchasing technology equipment, including computers, software, and other electronic supplies
  • Assists with technology setups for events
  • Troubleshoots operating systems, applications, hardware, storage, and networking issues
  • Develops, maintains, and updates instruction, technical materials, and documentation including internal knowledge base articles
  • Serves as point of contact for knowledge and testing of new systems

Service Desk Qualifications:

  • Bachelor’s Degree Experience: 12 months experience in MIS, help desk, or computer related field
  • Will accept 48 months of related experience in lieu of the Bachelor’s degree Skills:
  • Proficient in Microsoft Office
  • Knowledge of installing and troubleshooting computer software
  • Experience in troubleshooting computer hardware
  • Able to communicate well and build rapport quickly with students, faculty, and staff
  • Able to accurately read and understand written materials and instructions
  • Strong interpersonal customer service skills
  • Highly organized and able to handle multiple projects and deadlines

Tagged as: Service Desk Specialist