Titan Professional Resources
Application Assistance Oklahoma City, OK
Titan Professional Resources is hiring a Application Assistance for a great company in the OKC area! If you have excellent communication skills and the ability to multitask, this is a great opportunity! Previous experience in the hospitality industry is a plus! Apply today!!
Application Assistance Duties and Responsibilities:
Application Assistance Duties and Responsibilities:
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Handle inbound billing inquiries from customers via the following channels: Inbound calls, Emails, Voicemails
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Multitask among multiple PC and web-based applications
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Responding to emails
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Taking incoming calls in a call center environment
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Researching and resolving billing inquiries
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Provide professional, courteous, and efficient service in response to guest requests
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Research and identify billing issues using multiple computer databases and resources
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Track and follow up on all guest requests/inquiries using request management systems
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Maintain customer database, update data, make required/necessary changes
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Meet productivity goals
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Other duties as may be assigned by supervisors
Application Assistance Requirements:
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High School Diploma or Equivalent
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1-3 years of experience in a customer service (preferred)
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Strong written and verbal communication skills
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Strong data entry skills
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Knowledge about finance and accounting practices and procedures a plus
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Friendly communicator and genuine hospitality
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Ability to learn quickly and stay focused on tasks
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Ability to navigate multiple computer systems while providing excellent customer service