Titan Professional Resources
Communication Systems Coordinator Oklahoma City, OK
Titan Professional Resources is looking for a Communication Systems Coordinator to join an organization focused on supporting the community. This is a direct hire position offering great benefits, pay, and opportunities. If this is something that interests you, apply with us today!
Communication Systems Coordinator Primary Responsibilities:
- Provide administration and support for CRM and ACD/dialer systems.
- Manage system configurations and settings.
- Administer user access, troubleshoot system issues, and work with internal IT teams to resolve technical challenges.
- Handle service tickets related to CRM, ACD, and dialer functionality.
- Project Management
- Lead the coordination of system upgrades, new feature implementations, and technical improvements across CRM and ACD/dialer platforms.
- Manage project timelines, resource allocation, and milestone tracking, keeping stakeholders informed on project progress.
- Act as the internal point of contact for vendor communications, escalating issues when necessary to ensure optimal system performance and support.
- Work with contact center leadership to develop and optimize call lists, dialing strategies, and CRM workflows that support high-volume outbound calling.
- Monitor system performance.
Communication Systems Coordinator Job Requirements:
- Bachelor’s degree in Information Technology, Communications, or a related field, or equivalent experience.
- 2+ years of experience in CRM and ACD/dialer administration, technical support, or system management, ideally within an outbound call center environment.
- Demonstrated experience with call list management and creation, including proficiency in optimizing CRM for outbound calling.
- Strong problem-solving and analytical skills to diagnose issues and implement solutions independently.
- Excellent communication skills, with an ability to collaborate across departments and convey technical information clearly to non-technical stakeholders.