Titan Professional Resources
Dispatcher Oklahoma City, OK
Titan Professional Resources is looking for a Dispatcher to join a great company here in the OKC area. If you have technical skills and are a great communicator this could be the position for you. Apply with us today!
Dispatcher Duties & Requirements:
- Answers incoming calls clients placing service calls or orders.
- Gathers information, creates service tickets and supply orders.
- Follows established procedures to prioritize service requests and assign appropriate technician.
- Resolves common software and hardware issues for copy/print/scan devices.
- Invoices billable service calls, enters closed call information
- Responds to all communication from clients, co-workers and managers in a timely manner
- Enjoys providing excellent client service and helping build a positive, fun work environment
Dispatcher Qualities and Skills:
- Friendly personality with a desire to help others
- Organized, able to multi-task and prioritize effectively
- Has effective communication skills for interacting with clients, colleagues & managers
- Team player, able to work under moderate pressure created by deadlines and work volume
- College Degree preferred; high school degree required
- Some technical training/education a plus
- Call center experience is a plus
- Minimum two years’ client service experience using dispatch software; four years preferred