Titan Professional Resources
NOC Admin Oklahoma City, OK
Titan Professional Resources is looking for a NOC Admin to join a rapidly growing company here in the OKC area. This is a hybrid position offering a unique schedule of 10-hour days with a three day weekend. If this is something that would interest you, apply with us today!
NOC Admin Responsibilities:
- Use enterprise monitoring tools to oversee critical sites and production/non-production environments.
- Analyze incoming alerts, tickets, notifications, and reports.
- Run diagnostic scripts, commands, and utilities on behalf of server, database, and network teams.
- Perform basic troubleshooting tasks, including Windows and/or Linux service restarts.
- Recognize and report symptoms of hardware or system failures.
- Maintain an updated contact list of vendors, support personnel, and escalation matrices.
- Follow ITIL concepts and adhere to existing Problem, Change, and Incident Management procedures.
- Utilize ticketing systems (ServiceNow) for issue tracking and resolution.
- Manage remote desktop tools (e.g., Remote Desktop Connection, vSphere).
- Operate video conferencing tools (e.g., WebEx, Teams) for situation management.
NOC Admin Qualifications:
- 2-3 years of helpdesk, junior admin, or related IT experience.
- Proficiency in using ServiceNow for filtering and routing alerts.
- Basic knowledge of enterprise applications, Windows servers (2008-2019), and networking.
- Experience with remote troubleshooting tools like Remote Desktop Connection and vSphere.
- Strong organizational, analytical, and communication skills (both written and oral).
- Familiarity with ITIL concepts.
- Ability to manage high call volumes and prioritize tasks efficiently.