Titan Professional Resources is hiring a Bilingual Customer Service Representative for a well-established company in the OKC area! If you excel in communication, multitasking, and customer service, this is a fantastic opportunity to grow your career. Experience in the hospitality industry is a plus—apply today!
Key Responsibilities
- Respond to customer billing inquiries via phone, email, and voicemail
- Navigate multiple PC and web-based systems simultaneously
- Handle incoming calls in a fast-paced call center environment
- Research and resolve billing issues using internal databases
- Provide courteous and professional support to guests and customers
- Track and follow up on customer requests using request management tools
- Maintain and update customer records and databases
- Meet productivity and performance goals
- Assist with other administrative tasks as assigned
Qualifications
- High School Diploma or equivalent
- 1–3 years of customer service experience (preferred)
- Strong written and verbal communication skills
- Excellent data entry and multitasking abilities
- Familiarity with finance or accounting practices is a plus
- Friendly, professional demeanor with a focus on hospitality
- Quick learner with strong attention to detail
- Ability to navigate multiple computer systems efficiently