We are seeking a skilled Business Analyst to support operations planning, process improvement initiatives, and technology-driven solutions. This role is ideal for someone who enjoys understanding how teams operate, identifying inefficiencies, and partnering with technical teams to implement improved workflows.
This is not a traditional reporting or data analyst position. The ideal candidate will have strong business process improvement experience and the ability to bridge the gap between business stakeholders and technical teams. This individual will be responsible for analyzing current processes, gathering requirements, managing improvement projects, and helping deliver solutions that increase efficiency and effectiveness.
The successful candidate will be a strong communicator, problem solver, and relationship builder who enjoys learning business operations and driving meaningful improvements.
Responsibilities
- Meet with business teams to understand current processes, workflows, and operational challenges
- Shadow users and document how work is performed across departments
- Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement
- Develop current-state and future-state workflow documentation using tools such as Visio
- Gather, analyze, and document business requirements
- Translate business needs into clear technical requirements for development teams
- Collaborate with developers and technical teams throughout solution design and implementation
- Coordinate projects from initial discovery through testing, deployment, and rollout
- Support user acceptance testing (UAT), training, and implementation activities
- Manage multiple workflow improvement projects while maintaining timelines and priorities
- Build strong relationships with business stakeholders and technical partners
- Recommend process improvements and solutions that enhance operational efficiency
Qualifications
Required Qualifications:
- Experience working as a Business Analyst in a business or technology environment
- Experience with process improvement, workflow analysis, or operational optimization
- Strong experience gathering, documenting, and managing business requirements
- Ability to analyze processes and identify areas for improvement
- Excellent verbal and written communication skills
- Ability to effectively collaborate with both technical and non-technical teams
- Strong problem-solving skills and attention to detail
- Experience managing multiple projects or initiatives simultaneously
Preferred Qualifications:
- Experience with Microsoft Visio or similar workflow mapping tools
- SQL experience
- Experience with Agile and Waterfall methodologies
- Familiarity with workflow automation tools
- Experience with Decisions Platform
- Experience with Jira
- Exposure to Robotic Process Automation (RPA)
- Experience supporting user acceptance testing (UAT)