Titan Professional Resources is seeking a skilled Customer Service Representative to join a reputable manufacturing company in the Oklahoma City area! If you have experience with ERP systems and thrive in a manufacturing environment, this could be the perfect opportunity for you. Apply today to take the next step in your career!
Key Responsibilities:
- Provide product literature, pricing, references, and other relevant information to customers.
- Prepare and route sales order configurations and price quotes.
- Manage documentation for returned goods and coordinate with receiving and accounting departments.
- Respond to customer inquiries with accuracy and efficiency.
- Deliver outstanding customer service to ensure satisfaction.
- Support outside sales representatives with their needs.
- Assist the accounting department as needed.
- Provide administrative support to senior team members.
- Collaborate with production to expedite and ensure timely delivery of shipments.
Qualifications & Skills:
- High school diploma or equivalent required.
- Strong active listening, negotiation, and critical thinking skills.
- Solid understanding of general job functions and responsibilities.
- Ability to maintain positive relationships with customers and internal teams.
- Team-oriented with strong interpersonal skills.
- Proficiency in Microsoft Office and familiarity with Visual ERP systems.