Titan Professional Resources is looking for a Customer Service Representative to join a great company in the OKC area. This position is direct hire offering excellent benefits & chances for advancement. If this is something that interests you, apply today!
Key Responsibilities
- Respond to individual and group life insurance inquiries via phone and email.
- Issue and apply premium payments, generate invoices, and resolve account discrepancies.
- Process policy changes and maintain accurate records.
- Manage incoming documents through the document management system and follow up as needed.
- Multi‑task efficiently, including assisting customers while navigating multiple software systems.
- Identify payment inconsistencies and communicate outstanding obligations to clients.
- Provide solutions to routine issues and escalate complex problems to management.
- Adhere to performance expectations, policies, and procedures.
- Participate in ongoing training and support cross‑training efforts within Life Operations.
Qualifications
- Required: At least 1 year of customer service experience; basic computer and data entry skills; proficiency with MS Office.
- Preferred: 1–3 years of office or administrative experience.
- Competencies: Strong problem‑solving, time management, attention to detail, ability to prioritize, and adaptability to frequent change.