Titan Professional Resources is seeking a Customer Account Representative to join one of our clients here in OKC! This position is responsible for managing the needs of existing and prospective customers by providing timely, accurate information and delivering excellent customer service. The role handles customer inquiries, prepares price quotations, processes sales orders and returns, and coordinates with various departments to ensure customer requests are completed accurately and efficiently.
Responsibilities
- Respond to customer inquiries and provide accurate information regarding products, pricing, orders, and services.
- Prepare and send product literature, price quotes, references, and other requested information.
- Prepare sales order configurations and pricing information and route them to customers for review.
- Process sales orders, returns, and related documentation accurately and efficiently.
- Manage paperwork for returned goods and coordinate documentation with receiving and accounting.
- Analyze and resolve routine customer questions and concerns in a timely manner.
- Communicate solutions and requested information clearly and professionally.
- Provide support to outside sales representatives.
- Assist with accounting-related requests and documentation as needed.
- Support senior personnel with administrative and customer account-related tasks.
- Coordinate with production to expedite orders and help ensure timely delivery of scheduled shipments.
- Maintain accurate records and documentation related to customer accounts and orders.
- Build and maintain positive working relationships with customers and internal teams.
- Provide a high level of customer service to ensure customer satisfaction.
Qualifications
- Strong active listening, communication, negotiation, and critical-thinking skills.
- Ability to understand and apply general procedures and practices related to the position.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- Ability to maintain positive and professional relationships with customers and coworkers.
- Strong problem-solving skills and the ability to resolve routine issues independently.