We are seeking a customer-focused Desktop Support Technician to provide technical support for end users in a professional office environment. This role is ideal for someone with strong Windows and Microsoft 365 troubleshooting experience who enjoys solving technical issues and delivering exceptional customer service.
Responsibilities
- Provide desktop and technical support for hardware, software, and end-user issues.
- Troubleshoot and support Microsoft 365 applications and Windows 10/11 operating systems.
- Respond to, track, and resolve support tickets within established service level agreements.
- Configure, image, and deploy computers, including software installation and user setup.
- Manage user accounts and reset passwords through Active Directory.
- Troubleshoot printers, monitors, peripherals, and other desktop hardware.
- Assist with mobile device management and equipment inventory.
- Escalate complex technical issues when necessary and document resolutions in the ticketing system.
- Provide technical support to employees at all levels, including executive leadership.
- Collaborate with internal IT teams to resolve technical issues and support ongoing projects.
Qualifications
- Minimum of 2 years of desktop support or technical support experience.
- Strong experience troubleshooting Windows 10/11 and Microsoft 365.
- Working knowledge of Active Directory, Remote Desktop, and basic computer networking.
- Experience imaging and deploying computers.
- Strong troubleshooting, communication, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Associate’s degree in Computer Science or a related field preferred but not required.
- Ability to lift computer equipment and peripherals as needed.
- Must be able to pass a background check and motor vehicle record check.