We are seeking an experienced Field Services Technician to provide advanced technical support, installation, and troubleshooting for telecommunications systems. This role is ideal for a hands-on technician with strong experience in fiber, copper, networking, customer support, and field operations.
The ideal candidate is a skilled problem solver who can work independently, support complex installations, troubleshoot service issues, and provide guidance to other technicians.
Responsibilities:
- Install, repair, maintain, and troubleshoot telecommunications systems including fiber, copper, internet, data networks, and customer equipment
- Perform advanced diagnostics, testing, and service restoration to resolve technical issues quickly and efficiently
- Complete complex installations, repairs, and maintenance projects while ensuring quality workmanship
- Provide technical guidance, coaching, and support to field technicians and team members
- Troubleshoot network, customer-premise equipment, PBX/VoIP systems, DSL, and related services
- Perform testing, splicing, cable locating, and documentation for fiber and copper systems
- Support network improvements, process enhancements, and field operations initiatives
- Communicate with customers professionally, explain solutions, and provide excellent service
- Maintain accurate work orders, service records, equipment documentation, and inventory tracking
- Follow all safety procedures and maintain compliance with company policies and regulations
- Participate in on-call and after-hours support as needed
Requirements:
- 4+ years of telecommunications technical experience or equivalent military experience
- 2+ years of fiber optic and/or copper cable installation, repair, splicing, and troubleshooting experience
- Leadership, mentoring, or team coaching experience preferred
- Valid driver’s license and ability to meet driving requirements
- Strong troubleshooting skills across fiber, copper, and customer-premise systems
- Ability to read and interpret network documentation, diagrams, and test results
- Strong communication, organization, and problem-solving skills
- Ability to work independently and manage multiple priorities
Preferred Qualifications:
- Experience with fiber optics, structured cabling, VoIP, PBX systems, WAN/data networks, and network testing
- Familiarity with dispatch systems, plant records, and operational software
- Experience with Microsoft Office and technical documentation
- Strong customer service skills and ability to explain technical solutions