Titan Professional Resources is looking for a Help Desk Supervisor to join an exciting team here in the Oklahoma City area. This position is onsite offering benefit options & excellent pay. If this is something that interests you, apply with us today!
Help Desk Supervisor Key Responsibilities
- Supervise help desk staff, providing coaching, training, and performance feedback.
- Monitor ticket queues and ensure service level agreements (SLAs) are met.
- Maintain accurate documentation, time entries, and client communications.
- Review and approve timesheets, PTO requests, and performance metrics.
- Identify and implement process improvements to enhance service quality.
- Participate in hiring and onboarding of new team members.
- Build strong client relationships and advocate for effective IT solutions.
Help Desk Supervisor Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- 3–5 years of IT support experience, including 1–2 years in a supervisory role.
- Strong knowledge of Windows/macOS, Microsoft 365, networking, and cybersecurity.
- Experience with RMM tools, ticketing systems, and ITSM platforms.
- Excellent communication, leadership, and organizational skills.
- Certifications such as CompTIA A+, Network+, or Security+ preferred.