Titan Professional Resources is seeking a skilled Level II Help Desk Technician to join a dynamic organization in the OKC area! This role focuses on providing technical assistance and support to internal team members across the company. If you’re passionate about IT and enjoy solving problems, we’d love to hear from you—apply today!
Level II Help Desk Key Responsibilities
- Serve as the first point of contact for technical support inquiries.
- Deliver end-user assistance for hardware, software, and network issues; diagnose and resolve system problems.
- Communicate with internal staff via phone or ticketing system to gather details for successful equipment setup and troubleshooting.
- Administer and maintain corporate IT infrastructure, including Virtual Servers, Microsoft Domain and Active Directory, network components (routers, switches, firewalls, VPNs), VoIP systems, and wireless access points.
- Oversee antivirus solutions, vulnerability management tools, and system monitoring/alerting platforms.
- Manage backup systems to ensure data integrity and recovery capabilities.
- Collaborate with hardware/software vendors to resolve technical issues.
Level II Help Desk Qualifications
- Associate degree or equivalent experience.
- Minimum two years of IT support experience or comparable military background.
- CompTIA A+ certification (or ability to obtain A+ or Network+ within six months of hire).
- Strong knowledge of Active Directory, Office 365, Windows OS (desktop and server), networking, wireless connectivity, and security protocols.
- Familiarity with PowerShell scripting and SSL certificate troubleshooting preferred.
- Experience with physical and virtual server environments, antivirus tools, vulnerability management, and backup solutions.
- CCNA or similar certification is a plus.
- Advanced computer and networking skills.