A company in Oklahoma City is looking for a tech-savvy Helpdesk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. If this is something that interests you, apply with us today!
Helpdesk Technician Duties and Responsibilities:
- Perform computer setup, deployment, and maintenance for end-users.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripherals.
- Set up and support VPN connections for remote access.
- Assist in printer setup, configuration, and troubleshooting.
- Manage network drives and permissions.
- Implement and maintain cybersecurity protocols and best practices.
- Provide remote support to various company sites across the country.
- Offer on-site and desk-side support as needed.
- Troubleshoot network and device issues on the factory floor.
Helpdesk Technician Skills and Qualifications:
- Familiarity with Active Directory for user and group management.
- Experience using service management software for ticketing and issue tracking.
- Proficiency in knowledge base management to create and update IT documentation.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in a similar IT support role preferred.