A company in Oklahoma City is looking for a tech-savvy Helpdesk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. If this is something that interests you, apply with us today!
Duties and Responsibilities:
- Perform computer setup, deployment, and maintenance for end-users.
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripherals.
- Set up and support VPN connections for remote access.
- Assist in printer setup, configuration, and troubleshooting.
- Manage network drives and permissions.
- Implement and maintain cybersecurity protocols and best practices.
- Provide remote support to various company sites across the country.
- Offer on-site and desk-side support as needed.
- Troubleshoot network and device issues on the factory floor.
Skills and Qualifications:
- Familiarity with Active Directory for user and group management.
- Experience using service management software for ticketing and issue tracking.
- Proficiency in knowledge base management to create and update IT documentation.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Prior experience in a similar IT support role preferred.