Titan Professional Resources is looking for an IT Support Technician to join an excellent company here in the OKC area. The technician will be responsible for troubleshooting, installations, maintenance, and providing remote support to staff both onsite and in the field. If this is something that interests you, apply today!
IT Support Technician Key Responsibilities
- Provide technical support for Microsoft Windows 10 and 11 platforms, including installation, upgrades, and troubleshooting.
- Support Microsoft Office Suite applications, ensuring smooth functionality for end-users.
- Install, configure, and maintain printers, ensuring operational readiness and resolving hardware/software issues.
- Deliver audio/video support for conference rooms, company meetings, and special events.
- Perform installation of layer 1 cabling to support network infrastructure.
- Provide remote PC support, including connectivity troubleshooting and mobile device support (Apple iOS and Android) for remote sales teams.
- Manage IT inventory, including hardware and software tracking, procurement, and lifecycle management.
- Collaborate with colleagues and end-users to resolve technical issues promptly and professionally.
- Document support activities, solutions, and maintain accurate records for future reference.
IT Support Technician Minimum Qualifications
- At least two years of IT technical support experience, with professional references.
- Demonstrated proficiency in Microsoft Windows platforms (10 and 11) and Microsoft Office Suite.
- Experience with printer installation, configuration, and maintenance.
- Knowledge of audio/video systems and conference room technology.
- Ability to install and troubleshoot layer 1 cabling.
- Experience providing remote support for PCs, mobile devices, and connectivity issues.
- Strong organizational skills with experience in inventory management.
- Excellent communication skills with a cooperative, professional, and detail-oriented approach to assisting others.