We are seeking a dependable and customer-focused IT Support Technician to join a growing technology team in Medicine Park, OK. This is a hands-on, in-office opportunity for someone who enjoys troubleshooting, supporting users, and solving technology challenges.
The ideal candidate is organized, reliable, and comfortable providing day-to-day technical support while helping maintain company systems and equipment.
Responsibilities:
- Serve as the first point of contact for employee IT support requests through phone, email, and ticketing systems
- Troubleshoot hardware, software, connectivity, printing, and account issues
- Set up, configure, and maintain computers, laptops, monitors, printers, and other equipment
- Support employee onboarding and offboarding by managing devices, accounts, and access
- Assist with Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
- Perform basic account support such as password resets, permissions, and user setup
- Provide support for phones, conference rooms, and office technology
- Maintain accurate equipment records and IT documentation
- Create helpful guides and identify opportunities to improve IT processes
- Assist with IT projects and additional duties as needed
Requirements:
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to support both technical and non-technical users
- Organized with strong attention to detail
- Experience with Windows devices, Microsoft 365, and basic IT support preferred