We are seeking a customer-focused IT Service Desk Support Specialist to provide technical support to end users across multiple locations. This role serves as the primary point of contact for troubleshooting hardware, software, and system-related issues while delivering exceptional customer service both remotely and in person.
The ideal candidate has strong technical troubleshooting skills, excellent communication abilities, and a passion for helping users resolve technology challenges in a fast-paced environment.
Key Responsibilities
- Provide desktop and technical support to end users via phone, email, remote support tools, and in-person assistance
- Troubleshoot, diagnose, and resolve hardware, software, network, and application issues
- Configure, install, maintain, and support desktop and laptop systems
- Monitor, manage, and maintain help desk ticketing systems and related software
- Escalate complex technical issues following established support procedures
- Assist with testing, documentation, and implementation of technology projects
- Maintain hardware inventory, software licensing records, and asset tracking
- Research and recommend hardware and software solutions to support business needs
- Collaborate with infrastructure, network, and application teams to resolve issues efficiently
- Document support requests, resolutions, and technical procedures
Qualifications
- Associate degree in Information Technology or related field, or equivalent work experience
- 3+ years of IT desktop support or service desk experience
- 3+ years of experience supporting Microsoft operating systems and Microsoft Office applications
- Experience troubleshooting hardware, software, printers, and end-user devices
- Strong understanding of desktop support best practices and ticket management systems
- Industry certifications such as CompTIA A+, MCP, MCDST, or similar are preferred
- Valid driver’s license and ability to travel locally as needed
- Ability to work independently and manage multiple priorities in a fast-paced environment
What We’re Looking For
- Strong customer service and communication skills
- Excellent troubleshooting and problem-solving abilities
- Ability to work effectively with individuals across all levels of an organization
- Self-motivated with a strong sense of urgency and accountability
- Strong organizational and time-management skills
- Proficiency with Microsoft Office and common business applications
- Ability to work independently while also collaborating with team members
What We Offer
- Competitive compensation
- Health and retirement benefits
- Paid time off
- Professional development opportunities
- Collaborative and team-oriented work environment