We are seeking a skilled Tier 2 Technical Support Specialist to provide exceptional technical support for our clients and internal systems. In this role, you’ll troubleshoot hardware, software, networking, and cloud-related issues while administering and maintaining IT infrastructure. The ideal candidate is customer-focused, technically driven, and enjoys solving complex technical challenges in a fast-paced environment.
Responsibilities
- Provide front-line technical support for hardware, software, networking, and cloud environments
- Troubleshoot and resolve issues involving computers, servers, applications, and network connectivity
- Manage and maintain:
- Virtual servers
- Microsoft Active Directory and domain environments
- Windows Server and Windows desktop operating systems
- Routers, switches, firewalls, VPN appliances, and wireless access points
- VoIP phone systems
- Administer Microsoft 365 and cloud environments
- Configure, monitor, and maintain backup systems to ensure data protection and recovery
- Manage antivirus platforms, vulnerability management tools, and system monitoring solutions
- Handle advanced technical support requests and escalations
- Perform root cause analysis and implement long-term solutions
- Assist with onboarding new clients and deploying IT solutions
- Work with third-party vendors to resolve technical issues
- Document solutions, procedures, and best practices
- Meet service standards for response times, ticket resolution, and customer satisfaction
Qualifications
- Experience providing IT technical support
- Experience with cloud platforms such as Microsoft 365, Azure, or AWS
- Strong knowledge of:
- Active Directory
- Office 365
- Windows Desktop and Windows Server
- TCP/IP networking
- VLANs, VPNs, firewalls, and wireless networking
- Network security concepts
- Experience supporting both physical and virtual server environments
- Experience with backup and disaster recovery solutions
- Strong troubleshooting, communication, and customer service skills
- Ability to quickly learn and support new business applications
- Valid Oklahoma driver’s license with a clean driving record